Terms and Conditions of Service

1. Parties to the agreement

The contract is concluded between the Internet service for the exchange of title units, hereinafter referred to as the Contractor, on the one hand, and the Customer, represented by the one who used the services of the Contractor, on the other hand.

2. List of terms

2.1. The Contractor is an electronic currency exchange service that provides services to Users using a special software interface located on the Internet at https://global-ex.cc

2.2. Customer - an individual who agrees with the terms of the Contractor and this agreement, to which he joins.

2.3. The title character is a conventional unit of a particular payment system, which corresponds to the calculations of electronic systems and indicates the scope of rights corresponding to the agreement between the electronic payment system and its Customer.

2.4. Application - information transmitted by the Customer for the use of the Contractor's funds in electronic form and indicating that he accepts the terms of use of the service, which are offered by the Contractor in this application.

2.5. Rate — the cost ratio of two electronic currencies during their exchange.

2.6. Reserves of title units - the amount of E-currencies or funds available to the Service for the performance of services. The amounts of reserves are indicated on the website of the Service on the main page.

3. Terms of the agreement

These rules are considered to be organized due to the terms of the public offer, which is formed at the time the Customer submits an application and is one of the main components of this agreement. A public offer is the information displayed by the contractor about the conditions for submitting an application. The main components of the public offer are the actions taken at the end of the application by the Customer and talking about his exact intentions to make a deal on the terms proposed by the Contractor before completing this application. The time, date, and parameters of the application are created by the Contractor automatically at the time of completion of the formation of this application. The proposal must be accepted by the Customer within 30 minutes from the end of the formation of the application. The Service Agreement shall enter into force upon receipt of the title units in full, specified in the application, from the Customer to the details of the Contractor. Operations with title units are accounted for in accordance with the rules, regulations and format of electronic settlement systems. The contract is valid for a period, which is established from the moment of filing an application until termination at the initiative of one of the parties.

4. Subject of the agreement

4.1. The Contractor undertakes to carry out the exchange of title units according to the rate indicated on the website from the Customer, after the submission of an application by this person and does this by selling title units to persons wishing to purchase them for the amount specified in the application submitted by the Customer. The Contractor undertakes to transfer funds to the details specified by the Customer.

4.2. The Contractor has the right to independently change the exchange rate of title units, of which he notifies the Customer by posting information about changes in the exchange rate of title units on the Contractor's website.

4.3. The Application created by the Customer on the Internet site indicates the exchange rate, the method of exchange, as well as the total amount of transferred funds or title units.

5. In addition

5.1. If the Contractor's account receives an amount that differs from that specified in the application, the Contractor has the right to delete the application until the exact amount of the payment is clarified and require the Customer to confirm involvement in this payment by providing the Customer with evidence of involvement in the payment.

5.2.1. Exchange and return of title units cannot be carried out if the application is processed.

5.2.2. Refunds at the initiative of the Customer can only be made at the discretion of the Contractor. In the event of a return, collection and refund fees will be charged on funds received from the Customer.

5.3. If the title units are not received from the Customer to the Contractor's account within the specified period, from the moment the Customer submits the application, the agreement between the parties is terminated by the Contractor unilaterally, since the contract does not enter into force. The customer may not be notified about this. If the title units arrive at the Contractor's account after the specified period, then, by agreement of the parties, the application can be processed, or the title units will be returned to the Customer, minus commission costs, at the discretion of the Contractor.

5.4. If there is a delay in the transfer of funds to the details specified by the Customer, due to the fault of the settlement system, the Contractor shall not be liable for damage resulting from the long receipt of funds. In this case, the Customer must agree that all claims will be made against the settlement system, and the Contractor shall provide its assistance to the best of its ability within the law.

5.5. The Customer undertakes to comply with the norms corresponding to the law, as well as not to fake communication flows and not create obstacles for the normal operation of the Contractor's program code.

5.6. In the event that a fake of communication flows is detected or an impact is exerted in order to worsen the work of the Contractor, namely its program code, the application is suspended for 30 days to determine the identity of the Customer, and the transferred funds will be frozen until the circumstances are clarified. If the Customer does not provide the necessary data within the specified time, the title units are not subject to return.

5.7. In the case of using the services of the Contractor, the Customer fully agrees that the Contractor bears limited liability in accordance with the scope of these rules for the received title units and does not give additional guarantees to the Customer, and also does not bear additional responsibility to him. Accordingly, the Customer does not bear additional responsibility to the Contractor.

5.8. The Contractor has the right to stop correspondence or negotiations with the Customer if the Customer uses non-normative vocabulary in relation to the Contractor and personnel, asks questions that are not related to the Contractor's support service or does not answer the questions raised by the support service.

5.9. The Contractor shall not be liable for damages and consequences in the event of an erroneous translation of title units in the event that the Customer indicated incorrect details when submitting an application.

5.9.1. To confirm a transaction from the Bitcoin and LTC network, the Contractor requires 4 confirmations.

5.9.2. The customer undertakes to indicate accurate and reliable payment details of both his own and third parties.

5.9.3. The Contractor shall not be liable for payments made with the consent of the Customer by third parties.

5.9.4. The customer undertakes to provide an accurate, valid and workable e-mail address. Monitor the health of your e-mail box, computer, including the use of up-to-date anti-virus software.

5.9.5. Receipts of funds in the direction of Visa/Master Card can take up to 5 (five) banking days.

5.9.6. The Customer accepts the Agreement in full by translating the title characters.

5.9.7. The customer strictly undertakes to use all forms of payment indicated on the Global-Ex.cc website

5.9.8. The Service is not responsible for an erroneous transfer to the details of third-party payment systems that differ from those indicated in the notifications on the Contractor's website Global-Ex.cc

5.10 The Contractor has the right to conduct an AML check in order to counteract the legalization of proceeds from crime and the financing of terrorism in accordance with the AML policy.

5.11 The Contractor shall not be liable for bank blocking as a result of transfers under Federal Law 115 and other reasons.

5.12 The Contractor has the right to request screenshots, statements and video recordings from the personal account to confirm the transfers or their absence at any stage of the exchange.

5.13 The funds claim period for requests with the status "Pending," "Frozen," "Awaiting Payment," "Canceled," or "Deleted" is 30 calendar days. After this period, the funds are considered unclaimed and are transferred to the exchange office.

6. Warranty period

Within 24 hours from the moment of execution of the exchange of title units, the Contractor provides a guarantee for the services provided, unless otherwise specified.

7. Unforeseen circumstances

In the event that unforeseen circumstances arise during the processing of the Customer's application that contribute to the Contractor's failure to fulfill the terms of the contract, the deadlines for fulfilling the application are postponed for the corresponding period of force majeure. The Contractor is not liable for overdue obligations.

8. Form of agreement

Both parties, represented by the Contractor and the Customer, accept this agreement as an agreement of equal legal force, indicated in writing.

9. Claims and disputes

Claims under this agreement are accepted by the Contractor in the form of an e-mail, in which the Customer indicates the essence of the claim. This letter is sent to the details of the Contractor specified on the website.

10. Carrying out exchange transactions

10.1. It is strictly forbidden to use the services of the Contractor for illegal transfers and fraudulent activities. When concluding this agreement, the Customer undertakes to comply with these requirements and, in case of fraud, bear criminal liability established by law at the moment.

10.2. If it is impossible to fulfill the application, due to circumstances beyond the control of the Contractor, such as lack of communication, technical problems of payment systems, erroneous data of the Customer, the deadlines for completing the application are postponed for the corresponding period of force majeure. The Contractor is not liable for overdue obligations.

10.3. At the first request, the Contractor has the right to transfer information about the transfer of title units to law enforcement agencies, the administration of settlement systems, as well as victims of illegal actions affected by fraud proven by the judicial authorities.

10.4. The customer undertakes to provide all documents proving his identity in case of suspicion of fraud and money laundering.

10.5. The Customer undertakes not to interfere with the work of the Contractor and not damage its software and hardware, and the Customer undertakes to transmit accurate information to ensure that the Contractor fulfills all the terms of the contract.

11. Disclaimer

11.1. The Contractor has the right to refuse to conclude an agreement and fulfill the application, and without explanation. This paragraph applies to any Customer.

11.2. In this case (clause 11.1.) the title units will be returned minus commission costs.

Terms of Use