Questions and answers
Find answers to common questions about the service, its features and possible issues.
In order to enjoy all the benefits of our service, you need to register on our website and activate your account by mail. To do this, you must specify personal and existing mail. Only one account can be linked to one mail. Before registering, please read the rules of our service. 1. On the main page of our site, click on the "Registration" button. On the tab that opens, enter your full name, e-mail, create a password, and click register. 2. An email will be sent to your mail to activate your account. Open the email and follow the link. Done, your account is activated.
The service operates from 08:00 to 00:00 Moscow Time.
In the window for entering your personal account, click on the "Forgot password" button, fill in all the fields in the new window and click "Login". Instructions for resetting your password will be sent to your email.
It is technically impossible to change the mail associated with your account. We recommend that you contact your mailbox support to restore access. After that, do not forget to change the password in your personal account, in order to prevent 3rd parties from gaining access to your account.
After registration, a unique link for inviting users will become available in your personal account. You will earn rewards from each successful exchange that was made after clicking on your link. Please pay attention to the fact that you receive a reward only if the service income from the exchange is greater than your referral income. If the income of the service on this exchange is less than or equal to your referral income, you do not receive a reward.
In the "Affiliate Program" section of your personal account, you can see your balance and earnings statistics. Click on the "Order payment" button, fill in all the fields and click "Order payment" again. Applications for withdrawal of funds are processed up to 24 hours, you can check the status with the operator in the chat.
Your unique referral link is located in the "Affiliate Program" section of your personal account.
In order to make an exchange, you need to follow the following instructions: 1. Select the exchange direction in column 1. “Give” and column 2. “Receive”. Enter the amount you want to exchange or receive. 2. Specify the current details and click "Exchange". 3. Follow the further instructions on the site.
Applications are processed manually on average 10-150 minutes after payment for the application is received.
You can track the status of your application in your personal account. If you did not register yourself, then when creating the application, the login and password for access to your personal account were sent to the mail specified when creating the application. Also, you can check the status of your application in the chat with the operator.
Check the status of your application in your personal account and contact the operator via chat to receive information on your application.
We always send funds with a recommended fee, which is automatically calculated by our wallet in parallel with network congestion. If your application is not confirmed for a long time, then this is due to high network congestion. Unfortunately, we cannot influence this process. Please be patient and wait for the funds to be credited.
Average time for processing applications is 10-150 minutes from the moment the payment for the application is credited. For information, you can contact the operator in the chat.